FAQ: Mayday 2019 Crokinole Board 2-4 Player: Maple or Rosewood!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I order more than one of these?

Sorry, you can't. if we don't sell out we will offer them post-campaign for backers, but I don't think that is likely. If you have a friend who wants to back this project too and then maybe he/she decides to give you that board, well we can't stop you, but we are really limited to just 900 of these so feel limiting it to one per backer is the best thing to do.

Last updated: May 22, 2019 11:15

Can I get this shipped to Australia or the EU or some other country?

All other countries, if you really want a board then you need to find a freight forwarding service to ship it from a USA address to you in your country. You will pay the usual $29 to ship it to any address in the USA and you will have to pick up the costs from there to your home. There are many such services such as ShipItTo.com or Viabox or others. We have been contacted by a lot of people saying that they were able to get a freight forwarder set up quite easily and the costs are quite affordable.

Last updated: May 22, 2019 11:15

Can I get more discs, a carrying case, the rubber/screw set or other accessories?

All such items and more will be offered post-campaign during our survey process. For now just back for the game + shipping and you will find lots of opportunities to upgrade with more discs and more after the project completes.

Last updated: May 22, 2019 11:17

Can I pick up in Utah and save the shipping costs?

Yes, we have our warehouse in Springville UT now, so if you want to pick up in Springville when we have the boards in and we can refund you the $29 shipping charge back to your payment method through KS or just give you cash when you pick up, either is fine. We will have the info to do this on the post-campaign survey for you.

Last updated: May 22, 2019 11:21

Can I get the scoring box in another color or stain to match the rosewood? How about pegs to match the other discs colors so scoring is easier?

Those are great ideas but beyond the scope of our project. If you want to paint or stain your scoring box another color that might look really cool, but we are just offering one scoring box color and it is the one pictured in the project.

For pegs you can easily find another peg at a local hardware store or use a marker to put a dot of the color of your choice on pegs if you would like.

These are all great ideas but offering pegs of 8 colors and scoring boxes in multiple colors would add complexity and cost to the campaign and we are trying hard to keep our costs down as low as possible while still providing a top-quality board.

Last updated: May 22, 2019 22:35

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

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BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://crokinole2019.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://crokinole2019.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://crokinole2019.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

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While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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